Politique d’expédition
Thank you for choosing Awakened Time ! Every piece is thoughtfully prepared and carefully packaged before beginning its journey to you. Below you will find everything you need to know about our shipping service.
1. Order Processing
Orders are typically prepared within 2–3 business days (excluding weekends and public holidays).
For creations marked Made to Order, please allow up to 10 business days for our artisans to carefully craft your piece. If your order contains both ready-to-ship and made-to-order items, everything will be dispatched together once your order is complete.
2. Complimentary Shipping
We are pleased to offer complimentary worldwide shipping on orders over US$90.
Your shopping cart will automatically display your progress toward complimentary shipping, and prices will be shown in your local currency whenever available.
Please note that complimentary shipping can be combined with promotional discounts. If a discount reduces your order total below the free shipping threshold, standard shipping charges may apply at checkout.
3. Shipping Destinations & Delivery
We proudly ship to customers worldwide.
Shipping rates and estimated delivery times are calculated at checkout based on your destination. For most locations, orders arrive within 5–12 business days after dispatch.
Where available, customs duties, import taxes, and related fees are included in the shipping cost. Any exceptions will be clearly indicated during checkout according to your shipping destination.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You may follow your parcel's journey at any time using our Order Tracking page.
5. Shipping Issues
We work with trusted international shipping partners to ensure every order arrives safely.
While we cannot guarantee carrier transit times or accept responsibility for delays once a parcel has been handed to the shipping carrier, we will always do our best to assist should any shipping issue arise.
If your order arrives damaged, please contact our Client Care team within 7 days of delivery at info@awakenedtime.com, including photographs of the item and its packaging. We will review your request promptly and work toward an appropriate resolution.
6. Need Assistance?
If you have any questions regarding shipping or your order, our Client Care team will be delighted to assist you.
Email: info@awakenedtime.com
Thank you for placing your trust in Awakened Time.
It is our privilege to create meaningful jewelry that accompanies life's most treasured moments, and we look forward to delivering your order with the care it deserves.