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At AWAKENED TIME, we hope every creation resonates with you from the moment it arrives. Should your selection not be quite right, we are pleased to offer a thoughtful and uncomplicated return experience.
Returns
You may request a return within 60 days of the delivery date.
For orders delivered within metropolitan France, return shipping is offered complimentary. For international returns, customers are kindly responsible for the cost of return shipping.
To be eligible for a return, each piece must be returned in its original condition—unworn, unaltered, and accompanied by its original packaging and all enclosed materials.
To arrange a return, please contact our Client Care team at info@awakenedtime.com. Once your request has been approved, we will provide detailed return instructions. Returns sent without prior authorization cannot be accepted.
For returns within France, a prepaid return label will be provided.
For returns from outside France, we recommend using a fully tracked and insured shipping service. Please send your parcel to:
AWAKENED TIME
Client Care – Returns
90 Rue de Javel
75015 Paris
France
Please note that AWAKENED TIME cannot be held responsible for returns lost or damaged during transit when shipped by the customer.
Refunds
Once your return has been received and carefully inspected by our atelier, you will receive an email confirming whether your refund has been approved.
Approved refunds will be issued to the original method of payment within 10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@awakenedtime.com, and our Client Care team will be pleased to assist you.
Damaged or Incorrect Orders
We kindly ask that you inspect your order upon arrival.
If your piece arrives damaged, defective, or if you have received an incorrect item, please contact us as soon as possible at info@awakenedtime.com. We will review your request promptly and ensure an appropriate resolution.
Items Not Eligible for Return
The following items are not eligible for return or exchange:
- Personalized or engraved creations
- Bespoke or custom-made pieces
- Items marked Made to Order
- Pieces purchased from our Final Sale collection
These creations are considered final sale and cannot be returned or exchanged.
Exchanges
At this time, we do not offer direct exchanges.
If you wish to select a different creation, we invite you to return your original piece in accordance with our return policy and place a new order once your return has been accepted.
This approach allows us to ensure the fastest possible service and immediate availability of your preferred selection.
Need Assistance?
Our Client Care team is always delighted to assist with any questions regarding your order, returns, or exchanges.
Email: info@awakenedtime.com